Verify that the file PreSignInSettingsConfig.json is present. Navigate to %localappdata%/Microsoft/OneDrive/Settings. Open the Explorer.exe in the affected machine. The PreSignInSettingsConfig.json is one of the most important files for the OneDrive Next Generation Sync Client, therefore it is important to make sure it exists: In the user's profile, search for Personal Site Capabilities and make sure the value is either 4, 6, or 8, depending on the organization's configuration/capabilities provided to the users.Ĭonfirm the existence of the PreSignInSettingsConfig.json Right-click the user's account name and select Edit My Profile. Select Manager User Profiles and search for the user. In the SharePoint Online Admin Center, navigate to "User profiles". Go to Admin tab, and then under the Admin centers, select SharePoint.
In order to check whether the user has the correct PersonalSiteCapabilities enumeration, follow the below steps: Verify OneDrive Personal Site Capabilities of the user Verify that the sync client build is 18.151.0729.0012 or later.Īnother method is to see Which OneDrive app? to determine which version of the app you have. In the OneDrive settings, locate the About tab. Locate the OneDrive cloud icon in the taskbar. In order to check whether the version of OneDrive Next Generation Sync client is eligible to have the KFM option, follow the steps below: For more information on how to set up the folder backup, see Back up your Documents, Pictures, and Desktop folders with OneDrive. This feature is currently available for Windows 10, Windows 8, Windows 8.1, and Windows 7. With the Known Folder Move (KFM) feature, we give users the ability to synchronize the data (files and folders) stored within the user's Desktop, Documents, and Pictures folders, including the Screenshots and Camera Roll folders. If your organization is using a sync client version with a build between 18.111.0603.0004 and 18.151.0729.0012, this option will only be displayed in Settings if OneDrive has detected that Known Folder Move can be completed successfully for all folders.
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